Data Policy
Privacy Policy
We care about your personal privacy. This document explains how we process your personal data. It also describes your rights and how you can exercise them regarding the personal data we handle.
If you have any questions, you can always contact us via email through the contact form on our website.
By using our services, you accept our Privacy Policy and our processing of your personal data. You also agree that we may use electronic communication channels to send information to you. It is important that you read and understand our Privacy Policy before using our services.
To provide our services — such as answering questions about your product, handling complaints, or providing other customer-related information — we need to process your personal data. We only process personal data when necessary and with the greatest possible respect for your privacy.
What information do we collect?
Information you provide to us
You may directly or indirectly provide us with information about yourself in several ways, for example when sending us an email or contacting us in another way.
Information we collect about you
When you use our services or contact us, we may collect the following information:
- Personal and contact information — such as name, address, email address, mobile number, etc.
The information you provide and the information we collect are generally necessary for us to provide the requested service, support, or information.
What do we do with your information?
We use the information to contact you, provide information, correct errors, deliver products and services, and provide customer support. We may also use the information to improve our products and services.
Purposes of processing
- Confirm your identity and verify your contact details
- Contact you regarding support, responses, or marketing information
- Conduct market research or studies
- Handle questions, suggestions, or complaints
Who may we share your information with?
We may transfer or share your information with selected third parties, including:
- Service and delivery providers
- Market research companies
- Authorities, such as the Swedish Medical Products Agency, when required by law
We do not sell or transfer your personal data to third parties without your consent.
Where do we process your personal data?
We strive to process your data within the EU/EEA. However, in some cases data may be transferred outside the EU/EEA through suppliers or subcontractors. In such cases, we take reasonable legal, technical, and organizational measures to ensure adequate protection.
How long do we store your personal data?
We retain your personal data only as long as necessary to fulfill our obligations to you and as required by applicable laws.
Your rights
You have the right to:
- Access your data
- Correct inaccurate information
- Request transfer of your data
- Request deletion of your data
Cookies
We use cookies and similar tracking technologies to provide a customized and user-friendly online experience.
Contact information
Footmender is a Swedish company registered with the Swedish Companies Registration Office under company number 559282-8395, with its registered office at Sveavägen 33, 111 34 Stockholm.
Email: info@footmender.se
Last updated: 2026-01-12